quiltessential.co.uk - TERMS AND CONDITIONS

terms & conditions for online orders from quiltessential

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terms & conditions for online orders from quiltessential quiltessential terms and conditions HOME INFO ABOUT US OPENING HOURS FIND US NEWS TERMS AND CONDITIONS SHIPPING COSTS CONTACT US FABRICS FABRIC INDEX PAGE ANDOVER BY ALISON GLASS ANDOVER BY EDYTA SITAR ANDOVER BY KATHY HALL ART GALLERY FABRICS BATIKS BLACK & WHITE BLENDERS CHILDRENS CHRISTMAS CIVIL WAR DASHWOOD STUDIO DUTCH HERITAGE EDYTA SITAR DESIGNS ELIZABETHS DOWRY FLORA AND FAUNA FUN AND NOVELTY FUSIONS METALLICS JANE MAKOWER INPRINT KAREN STYLES KATHY HALL DESIGNS KONA COTTON SOLIDS LAUNDRY BASKET QUILTS LEWIS & IRENE MAKOWER METALLIC FINISH MODA MUSIC THEMED NORTHCOTT ORIENTAL & ASIAN PLAIN COLOURS PRE-CUTS REPRODUCTION - CIVIL WAR REPRODUCTION - DUTCH HERITAGE REPRODUCTION - ELIZABETHS DOWRY ROBERT KAUFMAN RANGES ROBERT KAUFMAN FUSIONS STONEHENGE BY NORTHCOTT WINDHAM REDUCED TO CLEAR SUPPLIES SEWING EQUIPMENT SEWING NEEDLES BAG ACCESSORIES WADDING PATTERNS QUILT PATTERNS BAG PATTERNS QUILT BLOCK CALENDAR GIFTS CLASSES SOCIAL facebook instagram CART < prev [ top ] next > terms & conditions workable law These Terms and Conditions and all transactions with Quiltessential are governed by the laws of England and Wales and the Courts of England shall have sectional jurisdiction in relation to any matters arising.   security and personal data - website orders In order for you to purchase goods from us over the internet you will be required to provide personal data. This information will be used to process your order and payment, to notify you that your order has been despatched and to communicate with you if there is a problem with your order. We need to alimony a record of this data for merchantry written purposes. At Checkout, you will be asked if you want to receive emails from us with news well-nigh products and services. These emails will be infrequent and your email write will not be visible to other recipients. If you have given your permission and subsequently ask to be removed from our email list, we will honour your request. contact details We use an established, recognised shopping cart service provider - RomanCart - to process and store your name, address, phone number, email write and, for security purposes, the IP write of the device submitting the order. This contact information is stored securely on our behalf by RomanCart. The RomanCart system is secured by VeriSign EV SGC SSL certificates. For remoter details visit RomanCart's website: www.romancart.com payment vellum details We do not receive or store any of your payment vellum information. We use a recognised, payment vellum processing service provider - WorldPay - to process and store your payment vellum details. WorldPay uses the latest state-of-the-art encryption technology to protect your vellum details during transmission over the internet. Your vellum details are stored whilst the transaction is processed in vibrations with the PaymentVellumData Industry Security Standards. For remoter details visit WorlPay's website: www.worldpay.com. billing and wordage write In order to minimise the risk of credit vellum fraud we only despatch goods to the write to which the payment vellum is registered. If we suspect that a vellum may have been used fraudulently we will not process the payment or despatch the goods and we will notify the police and credit vellum visitor concerned.   security and personal data - telephone orders If you telephone us to order and pay for items, we need to collect personal data well-nigh you. This will include your name, write and phone number. This information is recorded in written format in our day book. If possible, we will process the payment whilst you are on the phone, inward your payment vellum information directly into our vellum machine so we do not need to write any of your payment vellum information down. If, however, we are unable to process the payment immediately, for example, if we have to summate the postage cost, your payment vellum data will be written lanugo and then temporarily locked yonder until your payment can be processed. This is unchangingly washed-up on the same day and then your vellum data is shredded. We will enclose your payment vellum receipt and till receipt with the goods when we despatch them to you. We will retain the Merchant's nonflexible reprinting of the payment vellum slip for merchantry written purposes and as proof of payment. We do not store the CVV lawmaking on the when of your card. In vibrations with the operable PCIDSS standards the nonflexible reprinting payment slips are not stored in the shop.   security and personal data - shopping in person at Quiltessential If you use a payment vellum to pay for goods in the shop, we will retain the nonflexible reprinting of the payment vellum slip for merchantry written purposes and as proof of payment. We do not store the CVV lawmaking on the when of your card. In vibrations with the operable PCIDSS standards the nonflexible reprinting payment slips are not stored in the shop.   security and personal data - website contact form If you wish to contact us electronically using our website contact form you will be required to provide personal data including your name, phone number and email address. This is information is required for us to be worldly-wise to repond to you in the most towardly way. The contact form information you provide is transmitted via our website, which is hosted by 1and1 (https://www.1and1.co.uk) on their secure servers and has enhanced security provided by SSL Certificate and SiteLock anti-malware protection. We receive the form information from the 1and1 server as an email, which we read and respond to on devices protected by Norton security software. We will only contact you in reponse to your enquiry and you will not be widow to any database or mailing list unless you request this.   security and personal data - shop email mailing list If you have given us your email write to be well-considered of workshops and shop sale days, these are stored on a personal palmtop which is only wieldy by shop staff and is protected by Norton security software. If you have previously given your permission and subsequently ask to be removed from our email list, we will honour your request.   disclosure of personal information Your personal information is processed and stored in vibrations with the Data Protection Act and we will not divulge any of your details to any other person or business. We may, however, be required to divulge details for law enforcement purposes if requested to do so by an towardly authority.   conformity of goods verism of images We work very nonflexible to ensure that the product photographs on this website are well-judged representations. However, we must point out that the image you see on your computer monitor or mobile device may vary slightly in colour or tone from that seen on someone else's due to variations in computer hardware and software such as the colour, unrelatedness and splendor settings on your screen or the ambient light in the place you are viewing it. wearing of fabric Images representing a fat quarter or a fabric panel show a typical sample. We cannot guarantee that every fat quarter will be cut in exactly the same place as the sample photographed. Similarly, when a panel is a pattern repeat cut from a continuous length of fabric we cannot guarantee that the top and marrow of the cut piece will be in exactly the same place as the photographed example. Internet shopping for fabric may be increasingly user-friendly but for word-for-word colour matching or to fathom the differences in quality and texture between various manufacturers' fabrics a visit to our shop is recommended. We will happily try to wordplay any questions you may have prior to purchasing if you email us or telephone during shop opening hours.   disclaimers, indemnity content and information All content and information published on this website is provided in good faith and, to the weightier of our knowledge, is well-judged and correct. However, we winnow no liability for any use of that content or information, legal or otherwise, by any person and we disclaim all responsibility for the consequences of any such use. goods supplied All goods are supplied in good faith to be used for their intended purpose and we winnow no liability for the consequences of any use or mis-use. goods not supplied We endeavour to offer only products that we have in stock in the shop but from time to time a website order may be placed for an out of stock item surpassing the website has been updated. In these circumstances, surpassing the order is processed, the consumer will be contacted and offered an volitional product or the option to cancel the unshortened order. orders placed By placing an order on this website you, the customer, are making an offer to Quiltessential to purchase the advertised products at the listed price and requite Quiltessential validity to despatch those products and take payment from your credit/debit card. When you conclude your order you will be required to submit your credit/debit vellum details and contact information via a secure server. Payment will be debited automatically from your payment vellum at this time and you will receive an e-mail from Quiltessential confirming receipt of your order. This e-mail is an acknowledgement that we have received your order: it does not personize our visa of your offer to buy the product(s) ordered. We only winnow your offer when we conclude the contract of sale by despatching the product(s) to you. At this time we will send you an e-mail to personize that we've despatched the goods. Quiltessential reserve the right to ripen your offer to purchase goods from us without giving a reason. In these circumstances we will notify you by email of our visualization to ripen your order and any payment once taken from your credit/debit vellum will be refunded to the same vellum within 7 days of receipt of the order. Quiltessential winnow no liability for any consequential loss that the consumer may suffer due to delays in shipping or should, for any reason, the ordered goods not be despatched.   14 day returns and receipt policy If you have any problems with an order please contact us and we will try to help. Telephone 01629 825936 or click here to contact us via our contact page or write to: Quiltessential, Arkwright's Mill, Mill Road, Cromford, Derbyshire DE4 3RQ   If you transpiration your mind well-nigh your purchase you may cancel the order and return the goods to us provided you comply with the conditions stated unelevated and you do this within 14 days of receiving the goods. You do not have to requite a reason for returning the goods but you must notify us in writing, during this 14 day period, of your intention to do this. You can notify us by post, by email or by completing and submitting our online form.   Please include your contact details in any communications, including email write and telephone number together with details of your order and what items you intend to return. We will contact you to unclose receipt of your notification.   If you return goods, you are responsible for the full forfeit of returning them to Quiltessential. It is your responsibility to ensure that they are returned with unobjectionable packaging and postage. Quiltessential accepts no liability for returned goods that do not reach us considering they have inadequate postage or considering they are 'lost in the post'. We therefore recommend you obtain 'proof of posting' and ensure the postage method you use includes unobjectionable bounty for non-delivery.   Goods must be returned to us unused and in a good, re-saleable condition. In the specimen of fabric, this ways it must not have been cut, sewn, washed or ironed and must not be soiled or contaminated in any way. We will only refund the value of the goods we receive when in a re-saleable condition plus the associated shipping tuition we made to despatch those goods to you.   Once the goods have been received and inspected we will make a refund credit, as quickly as possible, to the same payment vellum worth you used to pay for the purchase. We aim to process the credit within 14 days but have no tenancy over the time it will take the vellum processing visitor to transfer the money when to your payment vellum account.   We do not winnow returns of patterns.   If any item we despatch is needing or if we inadvertently send you the wrong item you may return these specific items to us unused and in good condition and we will send you a replacement and refund reasonable return postage/shipping financing provided you notify us in writing within 14 days of receipt of the goods. If we are unable to replace the goods we will refund the purchase price plus reasonable return postage/shipping costs.   To notify us of your order receipt via our website, please use our order receipt form. Click here to unshut the form in a new window. If it doesn't unshut considering you have pop-ups obstructed in your web browser settings, try holding lanugo the Ctrl key when you click the link, otherwise reprinting the page write unelevated into your browser: http://quiltessential.co.uk/quiltessential_order_cancellation_form_2.html   duty, taxes and VAT All prices on the website include the workable rate of UK VAT (sales tax). Our UK VAT Registration number is: 893110824. orders shipped outside the EU For non-UK orders, any duty, tax or VAT that may be levied in the destination country is the sole responsibility of the recipient. We will not pay or refund any such levy or refund any UK VAT included in the purchase price. The supposed value on any surcharge declaration form that we well-constructed will be the true value of the goods. We will not fraudulently declare a lower value.   shipping financing We aim to despatch orders within 48 hours of receipt. UK orders up to 1000g will be sent using Royal Mail First Class Post. To alimony postage financing as low as possible, UK orders weighing over 1000g will be sent Royal Mail Second Class Signed For. Orders weighing increasingly than 2000g will be sent as 2 parcels, then using Royal Mail Second Class Signed For. We summate our postage and packing financing based on the weight of your order. You will find, therefore, that subtracting increasingly items to the shopping cart will not necessarily increase the shipping forfeit if the total weight of the order remains within the same postage weight band. The shopping cart will automatically summate the forfeit of postage and packing and add this to your invoice for UK orders up to 3kg and non-UK orders up to 2kg. For weights in glut of this, the shopping cart will not be worldly-wise to summate the shipping cost. In these circumstances, we will summate the shipping financing manually and personize them to you surpassing processing your order. We are obliged to tuition VAT on the postage & packing and the prices shown in the tables unelevated include VAT. If the full order cannot be fulfilled considering an item is out of stock, shipping financing will be adjusted accordingly. If your goods do not victorious within 7 days of placing your order please notify us. However, Royal Mail do not winnow that a package is lost unless it remains undelivered 15 days without posting so there is little we can do well-nigh missing orders until this 15 day period has passed. UK orders The table unelevated indicates the price bands for variegated weights of package:   WeightForfeit£ (GBP) Gift vellum only £1.00 (includes forfeit of card) Up to 100 g £1.60 (approx 2 patterns or 0.5m fabric) Up to 250 g £2.00 (approx 1.25m of fabric) Up to 360 g £2.60 (approx 2m of fabric) Up to 1,000 g £4.45 (approx 5m of fabric) Up to 2,000 g £5.00 (will be sent 'Royal Mail Second Class Signed For')   Goods weighing increasingly than 2kg will be shipped as 2 parcels Up to 3,000 g £10.00 (will be sent 'Royal Mail Second Class Signed For' as 2 parcels) Over 3,000 g Orders weighing increasingly than 3kg will exclude shipping costs. The shipping forfeit will be established and the consumer will be contacted prior to preparing the goods for despatch so that the shipping financing can be paid. Non UK orders: Europe Air Mail The table unelevated indicates the price bands for variegated weights of package:   WeightForfeit£ (GBP) Up to 100 g £2.50 (approx 2 patterns or 0.5m fabric) Up to 250 g £5.90 (approx 1.25m of fabric) Up to 500 g £7.80 (approx 2.5m of fabric) Up to 750 g £13.70 (requires signature on delivery) Up to 1,000 g £15.60 (requires signature on delivery) Up to 1,250 g £17.10 (requires signature on delivery) Up to 1,500 g £18.30 (requires signature on delivery) Up to 1,750 g £19.50 (requires signature on delivery) Up to 2,000 g £20.70 (requires signature on delivery)   Goods weighing increasingly than 2kg will be shipped as 2 parcels Up to 2,250 g £32.40 (requires signature on delivery) sent as 2 parcels Up to 2,500 g £34.00 (requires signature on delivery) sent as 2 parcels Up to 2,750 g £35.00 (requires signature on delivery) sent as 2 parcels Up to 3,000 g £36.60 (requires signature on delivery) sent as 2 parcels Over 3,000 g Orders weighing increasingly than 3kg will exclude shipping costs. The shipping forfeit will be established and the consumer will be contacted prior to preparing the goods for despatch so that the shipping financing can be paid. Non UK orders: Rest of the World Due to the unreliability of postal services, we nolonger ship to countries outside the EU.   copyright information All written content, images, instructions, patterns and intellectual property published on this website are copyright Ann Mayner or Darren Mayner, except for fabric designs and other items created by suppliers and for items created by customers, where copyright resides with the creator and/or owner. The copyright for all photographs on this website belongs to Darren Mayner. Copying of these photographs without prior consent is a violate of copyright and may result in legal whoopee stuff taken. Patterns sold on this website are for the personal use of the purchaser only. Please do not vituperate copyright by reproducing images or designs without consent. The use of someone else's diamond for commercial or financial proceeds is a violate of copyright. This includes publishing or copying (even for the purposes of teaching) or the use of designs for the production of goods for sale. We are authorised by our fabric suppliers to sell fabric to the public. The printed designs on fabrics we sell are subject to copyright. If you intend using fabrics to produce items to sell we recommend you seek legal translating regarding copyright issues and/or obtain permission from the fabric designer surpassing doing so. This website is owned and managed by quiltessential Cromford Mill Mill Road Cromford Derbyshire DE4 3RQ01629 825936 all images are copyright quiltessential key words go here